Returns & Shipping

Return Guidelines

All returns must be approved by Endotherapeutics.

Return shipment charges for incorrect shipments will be covered by Endotherapeutics. All other return charges will be the responsibility of the customer. All goods returned must be in their original packaging, unopened, unmarked and in saleable condition.

Non-standard stock line items that were specifically ordered by Endotherapeutics at the Buyer’s request will not be accepted for credit unless defective at the time of supply.

Goods returned for credit must be accompanied by a copy of the completed returns document which will be sent to the customer by an Endotherapeutics team member

Return periods for change of mind, incorrect item ordered etc

If the customer has purchased as item and decides that they do not require it, we may offer a credit based on timeframes. Freight charges are not refundable. Returned items must be unused and in “as new” and “saleable” condition.

Within 14 days from date of Invoice

Customer must organise for the stock to be returned to head office

No restocking fee

Credit issued once stock is returned to head office

Exceeding 14 days from date of Invoice

Customer must organise for the stock to be returned to head office

10% restocking fee

Credit issued once stock is returned to head office and PO for restocking fee has been processed

Exceeding 2 months

Returns will not be accepted unless approved by Management

Shipping

Unless otherwise requested

Shipping to Metro areas 1-2 business days

Shipping to regional areas up to 5 business days

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The information contained within this website is designed and intended for healthcare professionals only.

Endotherapeutics will not be liable for any actions taken in reliance of the information contained within the website. The information contained within the website does not constitute medical advice.

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